OUR FIGHT AGAINST COVID-19

Dear Guest,

COVID19 measures at Casa MespileaWE ARE DELIGHTED you are staying with us and we would like to inform you that we work methodically to keep our premises safe for our Visitors and Hotel Staff, as per applicable Health Protocols that are in-force.

WE ARE TRAINED on the applicable Health Protocols (Reception, Guest & Cleaning Services, Linen Handling & Storage, Food and Beverages Supply Chain & Storage, Breakfast Service & Bar) and on managing potential Covid-19 decease case.

WE STERILIZED, DISINFECTED & DECONTAMINATED  the complete premises on a regular rota.

WE WORK systematically to keep the premises sparkling-clean. Our Housekeeping Team is ventilating, cleaning (with chlorine and power-steam) and sanitizing (with applicable disinfectants) all inside premises continuously and each Guest Room before check-in and after check-out.

WE CLEAN and disinfect all indoor & outdoor furniture, as well as all frequently touched surfaces (keys & key-cards, light switches, doorknobs, cabinet handles, remotes, etc.) multiple times a day.

WE VENTILATE all Public Areas around the clock and all Guest Rooms for multiple hours after check-out and before next check-in.

WE EXCHANGE Guest Room Linen upon necessity only, according to applicable Hygiene Protocols. All our linen’s cleaning is outsourced to a dedicated certified vendor.

WE WASH & SANITIZE HANDS regularly and encourage our Guests to do the same. In each Guest Room & Public Area, sanitizer dispensers are available for our Guests and Stuff.

WE KEEP SAFE DISTANCE of minimum of 1,5 meters, both to our Guests and our Colleagues.

WE HAVE NO PHYSICAL CONTACT, unfortunately: no handshakes, cheek kisses and hugs.

WE PREPARE breakfast utilizing single-use medical masks & gloves.

WE APPLY good storage and preparation practices on the management of our Food and Beverages Supply Chain. No third parties enter the kitchen, goods are delivered outside and we collect it.

WE SERVE breakfast at our Terrace and through our Room-Service,or we serve breakfast in our inside sterilized dining room. Our Hotel Bar serves only Hotel Guests at our outdoor premises (courtyard) and through our Room-Service.

WE HAVE RE-ORGANIZED the positioning of our outdoor furniture to apply a 2 meter safe distance between each set.

WE ACCEPT all major (except American Express) credit-cards for payment and we limit cash usage.

WE ALLOW ENTRY to our premises only to Hotel Guests.

WE CARE for our Guests and Staff, by introducing additional measures to safeguard their well-being:

  • Maintain an electronic file for recording and updating the COVID-19 service   book and events for reasons of protection of public health. Visitors personal information is kept confidential in accordance with the General Data Protection Regulation (GDPR).
  • Provision of PPE (single-use medical masks & gloves).
  • Medical Kit & Infrared thermometer available at the Hotel Kitchen Pharmacy Box.
  • Regular training of our Stuff, ensuring proper hand hygiene and awareness of Covid-19.
  • Hotel is Contracted with a local Medical Doctor to provide Covid-19 consulting and directions, as necessary and according to Health Protocols.
  • We are in constant communication with the relevant Health, Tourism &  Local Authorities to update continuously all appropriate protocols that need to be observed.

WE WELCOME our Guests into our premises with the same warmth and passion for hospitality as we have done for the last two years of operation.